We take pride in providing the most friendly
and knowledgeable service, so call us today at 1-877-583-0809
or email us at info@septicsuppliesinc.com and a Septic Supplies, Inc. representative will be happy to assist you.
We take pride in providing the most friendly
and knowledgeable service, so call us today at 1-877-583-0809
or email us at info@septicsuppliesinc.com and a Septic Supplies, Inc. representative will be happy to assist you.
1. Why are there two models of the Flagg-Air 340 septic tank aerator and how do I know which one is the right unit for me?
The Flagg-Air 340 is a replacement unit for 2 major brands of tank aerators. The major difference between the two styles of the Flagg-Air 340 tank aerator is the bracket size. To determine which Flagg-Air septic tank aerator you need, look on the control panel inside your home, or on the side of motor or on the vent cap at center of tank lid. If your control panel, side of motor or the cap in the center of your tank reads Jet* you will need the FA340J, if your control panel, side of motor, or the cap in the center of your tank reads Norweco** or Singulair you will need the FA340N.
Another way to tell what Flagg-Air septic tank aerator is the right aerator for you is the size of the concrete opening inside the tank. The FA340J fits in the 10” concrete opening and the FA340N fits in the 12” concrete opening.
2. My breaker keeps blowing with my aerator unit, what is causing this?
The most common problem is your aerator has debris wrapped around the shaft putting a high amperage load on the motor. For this reason it is a must to have the FA340 aerator on a 4-amp breaker or the motor will burn up in high amps situations. When removing the debris from your aerator shaft (be sure all power is off to control panel before removal) be careful not to lay unit on shaft which will bend the shaft in the process. Also check the rubber vibrations dampers on the mounting brackets. Worn dampers mean the shaft is out of balance and putting undue wear on the motor bearings causing premature replacement of the unit.
3. Can I replace my rotary vane air compressor with a linear air pump?
Yes, replacing your current rotary vane air compressor with a linear air pump can be done and is commonly done with little difficulty. Some state, county and local codes require replacement with identical units, so we advise you check your regulations before making any replacements to your current septic air pump.
4. How long will it take for my order to arrive?
This depends on where you are located. As a result, orders could take anywhere from 1 day to a little over a week to arrive. Orders are shipped from our warehouse in Missouri so the closer you are to Missouri the faster the orders will arrive. Orders placed before 2pm central time, ship same business day and for all orders placed after 2pm central time they will ship the next business day. If you urgently need your order by a certain date, please contact us before ordering to make sure we can meet the deadline. Click here for shipping delivery times to your area.
5. How Secure Is My Online Transaction?
It is very secure. We use highly sophisticated technology to ensure that your shopping experience will be safe and secure. We encrypt your personal information, including your name, address, and credit card number when transmitting over the Internet using Secure Socket Layer (SSL) security software. We constantly update our security procedures and enhance our site to meet the very latest encryption standards. We retain a third party security firm to audit our procedures to ensure compliance with these standards. All of your sensitive information is scrambled before, during and after your order is placed on our site.
You may notice an unbroken key or a closed lock at the bottom of the page when you enter our "check-out" page. This means that your browser has opened a secure connection with our site! You can also check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."
6. Do you offer a money back guarantee? Is there a warranty?
Yes, we offer a 30-day money-back guarantee from date of purchase. If you are not sure whether you are ordering the correct unit for your septic system, we strongly recommend that you contact us to find out whether or not the products are right for you. No returns will be accepted for orders placed on septicsuppliesinc.com without an RA# (Return Authorization). If you have a return you must first call a sales representative at Septic Supplies, Inc. at 1-877-583-0809 to receive your RA# and the shipping address to return your product. Any product accepted for return will be subject to a 15% restocking fee unless it is replaced with another product purchased from septicsuppliesinc.com. All returns are processed once a week on Wednesday. Shipping and handling costs are not refundable and the purchaser is responsible for the cost of return shipping. You are also responsible for properly packaging the product in its original packaging and including all product manuals, parts and accessories as well as insuring the value of the item. Should any shipping damage occur, it will be your responsibility to handle with the shipping agent.. We reserve the right to adjust or deny a full refund of the purchase price if the product is not returned in good condition. All products on septicsuppliesinc.com come with a one-year manufacture warranty unless otherwise noted on the product detail page.
*Jet is a registered trademark of Jet, Inc.
**Norweco is a registered trademark of the Norwalk Wastewater Equipment Company, Inc.